Refund policy

Full refund at any time before the scan runs. After the scan has run and the findings report has been delivered, the work is done and the fee is non-refundable — unless the scan could not produce honest results on your estate, in which case we refund in full.

Full refund within the first 14 days for any reason. After day 14, a pro-rata refund of the unused days if we cannot deliver what the order form describes.

Full refund within 30 days of activation. After 30 days, the annual fee is non-refundable, but you keep access for the rest of the paid term. If we discontinue the service during a paid term, we refund the unused portion.

If a finding we sold you as evidence turns out to be wrong because of a defect in our collector or scoring, tell us. We will correct it, re-run the scan at no cost, and refund the engagement if the corrected result materially changes what you paid for.

Email rhoylle@rhoylle.com with your organisation name and the payment reference. We reply within two business days. Card refunds are returned to the original card, normally within 5 to 10 business days. Invoice refunds are returned by bank transfer within 30 days. Access to what the refund covers is withdrawn when the refund is issued.